If you follow me on Instagram you might have seen a picture of my favorite Nike shoes ever! After 2 months of using indoor doing Zumba the left shoe started ripping apart. I had no receipt and it had been more than the 30 day policy most stores have. So I was pretty upset! So I went on Instagram and posted the image, my Instagram is linked to twitter and Facebook so the post went live on all three. A couple of days later I got a tweet from Nike customer service telling me to go their site link and see what I can do with the shoes or if there was a way to return them. Seeing that I had no receipt, I was able to report a claim.
What this meant was that I had to write what was wrong with the shoes, where I had purchased them, how long I have been using them. This was no problem because the shoes were relatively new with minimal stains, since I do Zumba inside. So I send my shoes to their "warehouse" I paid for shipping of course but what I thought was that I would only loose a potion of my money in comparison to the $85 I paid for them. Luckily for me my claim was approved and I received the voucher in the amount of $75. A while back I was a tester for Nike for my time I received a $25 gift card so I dug back to my emails and took the code. I now had $100. I ended up choosing the Nike Free 5.0 and received them in the mail in less than a week!
Though they are not as comfortable as my Nike In Season TR 2 Cross Trainer were but they no longer had them in stock. I really appreciate the claim being approved by Nike not only because it saved me time from looking at other brands for shoes but because they showed they care about their customers.
Disclaimer: Opinions are my own. I was not paid or compensated to write this it is based on my experience with Nike. The first pair of Nike shoes were purchased by me.